Four BT, LLC is uniquely qualified to conduct a Job Order Contracting Program Audit / JOC Audit. Our staff fully understands all aspects of JOC implementation, spanning strategy and tactics. Our experience includes hundreds of public sector real property owners, contractors, subcontractors and business cooperatives.
Best practice implementation of Job Order Contracting can provide multiple benefits:
More responsive services, available “on-demand”
Higher quality work product
Shorter procurement timelines
Shorter overall project delivery timelines
Lower total project costs
Higher overall levels of satisfaction (from all program participants)
Greater financial visibility
Higher overall transparency
Shared and acceptable levels of risk/reward
A collaborative working relationship between program participants
Long / longer term relationships
Improved resource utilization / reduced waste
To achieved these important benefits, however, ongoing performance management of your Job Order Contract (JOC) is a requirement.
Job Order Contracting is a LEAN best-management practice based upon collaboration, transparency, common data, education, monitoring, and continuous improvement. An effective measurement system for a job order contract requires a full understanding of program OBJECTIVES, GOALS, and REGULATORY REQUIREMENTS in consideration of both global oversight and local capabilities of all JOC program participants.
A typical JOC workflow associated with JOC projects/task order is shown in the above figure. Each of the ten (10) primary phases commonly associated with a JOC task order require review for appropriateness with respect to the Owner’s JOC program. Qualitative and quantitative analysis can provide visibility into existing conditions and recommendations and/or corrections to enable future program improvement.
JOC task orders associated with the audited JOC should be evaluated with respect to established JOC KPI’s. Metrics should be provided in standard units of measure and/or other common classification systems.
Key performance indicators help to monitor the overall administration of a JOC program, individual projects / task orders, workflows, deliverables, and outcomes.
Timely, accurate, repeatable, and verifiable information based upon standardized terms, definitions, and data architectures enables the establishment of baselines from which continuous improvement of processes, practices, and outcomes can be compared.
Job Order Contracting Key Performance Indicators
|JOC Key Performance Indicator||Unit of Measure / Other Classification Method|
|Projects Completed On-Time||% / Number|
|Project Completed On-Budget||% / Number|
|Training Frequency / Type||Annual (Introductory, Advanced, Owner, Contractor)|
|Quotations Issued (Contractor)||# / Year|
|Quotations Issued On-Time||% / Year|
|Number of RFQs Issues (Owner)||# / Year|
|Average Quotation Time (Contractor)||Days|
|Number of Estimates (Owner)||# / Year|
|Average Estimate Creations Time (Owner)||Days|
|Estimate Variance (Owner/Contractor)||%|
|Average Number of Negotiation Cycles / Task Order||#|
|Percentage of Projects Requiring Change Orders||%|
|Average Project Delivery Time||Days|
|Level of Quality||1-5 Ranking|
|Contractor Responsiveness||1-5 Ranking|