Facilities operations and maintenance best management practices encompass a broad spectrum of services, competencies, processes, and tools required to assure the built environment[1] will perform the functions for which designed and constructed.
The scope of Facilities Operations and Maintenance Best Management Practices includes the activities, processes, and workflows required to keep the built environment as contained in the an organization’s inventory of real property of facilities and their supporting other forms of physical infrastructure in a condition to be used to meet their intended function during their intended/projected life cycle.
The objectives of a a program incorporating Facilities Operations and Maintenance Best Management Practices include the following:
- Reduce capital repairs
- Reduce unscheduled shutdowns and repairs and increase uptime
- Extend equipment life, thereby extending facility life.
- Realize life-cycle cost savings, and
- Provide safe, functional systems and facilities that meet the design intent relative to form and function.
A written Facilities Operations and Maintenance Manual, or a Facilities Operations and Maintenance Manual Execution Guide is a critical element of an implementation of Facilities Operations and Maintenance Best Management Practices.
A sample table of contents is provided below…
- Introduction
- O & M Program Strategy, Goals, Objectives
- O & M Key Performance Indicators (KPIs) and Standardized Reporting
- O & M Participant Roles (for in-house staff and external service providers) , Responsibilities, Workflows/Processes for all forms of maintenance.
- O & M Program Tools – Technology, Detailed Line Item Task Descriptions/Cost Databases, Training/Educations/Support/Certifications, Technical Specifications, Product/Service Manuals, Reporting Requirements, Life/Safety Data
- Delivery Method (Traditional or Collaborative/Job Order Contracting)
- Budget and Term (Min/Max)
- Overall Maintenance Plan
- Service Level Designations
- Quality Assurance/Quality Control
- Checklists
- Trouble Shooting / Issue Escalation / Issue Resolution Processes
- Warranty Information
- Spare Parts Listing/Inventory
- Regulatory and/or Code Compliance
[1] The term built environment includes an built structure or landscaped areas (buildings, dams, roadways, bridges, mass transit, landscape etc.)
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